Job Description

Are you:

Hungry for success Driven to succeed Experienced working for an MSP?

LinkedIn:

https://uk.linkedin.com/company/dasuni-limited

About us

Dasuni Limited is a business Managed Service Provider in London. We are professional, agile and supportive.

Our work environment includes:

Modern office setting ( Office in West London Hanwell, or Shoreditch) Growth opportunities Company perks On-the-job training Casual work attire
Ideal candidate has experience in working with MSP's before and seeks an opportunity to help achieve fast growth and contribute to a great working ability.

This role has lots of opportunity for those who have strong technical skills and ability to learn combined with client communication skills.

This role should appeal to competent technology all-rounders who are interested in joining an ambitious company which is in the process of accelerating growth and has recently opened an office in the USA.

Specific duties include:

Providing technical support to our clients both onsite and remotely. Research and seek solutions to problems and documenting findings in a timely and effective manner. Contributing to helping manage the helpdesk ensuring tickets are handled quickly and to a high standard. Assisting in managing client relationships and representing the company in a positive manner. Managing various cloud services as necessary.
Wide salary range stated to reflect the different levels of experience of potential candidates.

Experience in these following areas is an advantage

Office 365 / Azure / Exchange emails. Networking - routers, switches, vlans and other networking aspects. Windows server knowledge / Hyper V virtualisation. Remote support software such as TeamViewer and Splashtop RMM tool knowledge. Anti-Virus / security software such as Bitdefender and Datto RMM Mobile device management software such as In-tune. General PC / Mac trouble shooting skills. Telephony / VoIP systems experience. Backup / server monitoring tools. Autotask and IT Glue CRM platforms knowledge is beneficial. AWS / Google cloud knowledge desirable. Excellent communication skills with customers written and verbal. Various other skills related to providing IT services to other businesses. Scripting (powershell/python/php) webservers management (cPanel/WHM)
The candidate should be a good communicator who is friendly and patient and is happy engaging with a variety of clients, from VIPs to junior staff.

This role requires a person who is able to take ownership of a problem, and provide a resolution.

You are someone who is flexible in regards to your duties and have a positive approach to your work and enjoy contributing to building a motivated environment.

About Dasuni

Dasuni is a highly ambitious IT services and support company providing the complete suite of Managed Service Provider (MSP) functions and outsourced IT services from server maintenance to provision of hosted VoIP Telephony.

Since launching in 2005 we have established ourselves as a leading provider of IT related services, built on our reputation for outstanding responsive service having recently opened an office in the USA.

We look after a range of companies and private individuals, covering a variety of market sectors. To date the business has grown entirely through referral which we take pride in as a measure of the service we provide. Our next phase of development includes marketing our services to further fuel growth and this vacancy is as a result of our expansion.

We are proud to offer a welcoming team environment enabling you to excel and develop as an engineer. We believe in building a collaborative internal peer group culture where engineers support and learn from each other in solving our clients problems.

Job Type: Full-time

Pay: 35,000.00-45,000.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Free parking On-site parking
Schedule:

Monday to Friday Overtime
Experience:

IT support: 3 years (required) MSP: 3 years (required) Exchange Online: 3 years (preferred) Mac OS: 3 years (preferred) Computer networking: 3 years (preferred) Field Engineer: 3 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person