Job Description

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Description

Summary

An exciting opportunity for a career minded individual seeking to progress within the IT sector with an award winning managed service provider.




You will already have honed your skills within a service desk environment and be ready to dive into the more complex incidents. You will also have had some experience dealing with project based work (migrations, roll outs and upgrades / patching) using a variety of automation tools.




The Technical Consultant role includes ensuring the smooth running of IT operations at customer sites to which you have been assigned. You will need to take ownership of and manage all requests, owning the process through to successful completion, whilst ensuring a consistently high level of customer service at all times.###

Key Responsibilities

Escalated Service Desk technical support and Client Liaison for complex faults & Services Handling Incidents, Service Requests, and Changes Managing services to company security standards Working at Client sites on Projects, site openings, Migrations and Support Planning work with internal Wanstor teams

Responsibilities

Managing Email services in Office 365 & Microsoft Exchange. Troubleshooting complex mail flow queries User management including group creation and management under Active Directory and Azure AD, managing multi-factor authentication and VPN connectivity Setup and configuration of Windows PCs and laptops. Using a range of services including MDM systems and Windows Intune to simplify the deployment of equipment and software Configuring Microsoft Outlook and Exchange email, including setup on client devices such as laptops, tablets and mobile phones Microsoft Office 365 integration Managing assets and inventories through software tools Migrating customer sites and users to new infrastructure Producing documentation for deployments and changes Customer infrastructure reviews covering IT service recommendations With sufficient experience and knowledge, Technical Consultants typically transition into 3rd line roles and take on areas of specialisation


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About You

Skills

Previous experience in IT support and projects a 2nd line level Proficient with Microsoft 365 suite Supporting Windows 10 within a Microsoft domain environment Deploying/troubleshooting/maintaining hardware (Auto-Pilot & MDM) Experience with Microsoft server operating systems and technologies Microsoft technical qualifications Knowledge of ITIL, incident, problem and change management


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Our Benefits

Wanstor is a sociable organisation and want to make sure everyone feels part of the team. Below are some of the perks we offer you:
24 days annual leave, rising by 1 day each year to a maximum of 28 days + Bank Holidays We have regular lunch and learns from staff and external speakers We offer everyone 5 days a year to learn something new We provide 2 days to volunteer We are a friendly team and have several team events throughout the year organised by our social team We have a lovely office based in Borough, hosting a great coffee machine and a rooftop terrace


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About Wanstor

Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers' needs for a quick response.

We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.



Wanstor's clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.

We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.

As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person's potential in building a successful career with Wanstor.

Core Values

We align ourselves to a core set of values & behaviours:

For the changemakers

For those who aren't afraid to push boundaries and challenge the norm. Always one step ahead, we're here to ignite innovation and propel businesses forward.

We know that when tech runs flawlessly, everything else follows suit - giving our customers the space to pursue their next bold idea.

For the go-getters

We're driven to stay curious and meet each challenge head-on, crafting future-proof solutions that empower others. We analyse, critique, and execute with precision, knowing excellence lies in the details and true support means always showing up.

Our track record reflects a commitment to real, lasting results that let charities care, cafes pour, and cities grow.

For those who drive forward and make good on every promise, we're here.

For the straight talkers

We'll always tell you what you need to hear, not what you want to hear. Navigating tech can be complicated, but the way forward shouldn't be.

We keep it real, clear, and helpful, guiding you every step of the way