Job Description

Reports To: Helpdesk Manager Location: Swinford, Eynsham Swinford, Eynsham, Oxfordshire ( On the Edge of Oxford, near the A40) About Bluespires: At Bluespires, we pride ourselves on doing things differently. Our focus is on creating an environment where everyone, including our clients, team, community, and the environment, is treated with utmost consideration. We believe that our team is the cornerstone of our success. By prioritising continuous training, personal development, and recognition, we ensure that our team members grow both professionally and personally. A healthy work-life balance and tangible career advancement opportunities are integral to our commitment. Join us and become part of a supportive and enjoyable work culture where you matter. Joining Bluespires means becoming part of a team that puts its members first. We recognise and reward hard work and strive for excellence in everything we do. Our culture fosters fun, growth, and enjoyment in our work. We organise regular social events, provide fruits and snacks, and have "Fridays feeds" in the office. If you need a break, our Bluespires Arcade machine is there for some digital entertainment, or you can engage in a game of ping pong while enjoying Sonos music. If this resonates with you, we would love to hear from you. We are always seeking individuals who share our values and goals. What sets us apart: \xc2\xb7 Investment in Your Growth: At Bluespires, we are committed to your professional development. We offer a comprehensive training and development plan, ensuring you acquire and enhance valuable skills throughout your journey with us. : We are currently seeking a skilled Helpdesk Support Analyst to join our growing team. As a 2nd Line expert, you will provide technical support to end users and clients remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of escalated tickets. Key Skills: \xc2\xb7 Excellent interpersonal and communication skills (both oral and written) \xc2\xb7 Proactive and motivated approach to customer service \xc2\xb7 Logical and structured problem-solving abilities \xc2\xb7 Keen attention to detail \xc2\xb7 Effective time management and multitasking skills \xc2\xb7 Strong technical troubleshooting skills, including collaborating with third-party companies to resolve client issues related to hardware and software. Desirable Skills (but not essential): \xc2\xb7 Experience with technologies such as WatchGuard, Sophos, Datto, Intune, and SharePoint \xc2\xb7 Microsoft or other practical certifications (MCP, Fundamentals, Technical Associate, Comp TIA, etc.) \xc2\xb7 Familiarity with Azure hosting and configuration, Entra, Intune device enrolment, and Windows Modern Desktop deployment Job Type: Full-time, Monday to Friday (8:30 am - 5:00 pm, or 9:00 am - 5:30 pm) Benefits: Some of the benefits we offer for all our team are as follows: \xc2\xb7 Company pension \xc2\xb7 Company events and social activities \xc2\xb7 Employee Assistance Program \xc2\xb7 Life insurance \xc2\xb7 Referral programme bonus \xc2\xb7 Bicycle purchase scheme \xc2\xb7 Sick pay \xc2\xb7 Flexible working arrangements \xc2\xb7 Free, secure parking \xc2\xb7 Regular Friday lunches \xc2\xb7 Friday 5PM beers Work Authorisation: Must be authorised to work in the United Kingdom Work Location: On-site in Eynsham, Oxfordshire Job Type: Full-time Salary: \xc2\xa326,000.00-\xc2\xa335,000.00 per year Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Eynsham: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 3 years (required)
• Customer service: 3 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person Reference ID: ITBLUESPIRES23