Job Description

About Aspire At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!
About the role We are looking for 24/7 Infrastructure Engineers and Network Engineers who possess a strong technical background and extensive experience in technical support to join our 24/7 team. As part of the 24/7 team, you will be responsible for investigating a wide range of technical issues and diagnosing and fixing critical IT issues. You will also be responsible for managing critical IT outages with customers.
As part of the 24/7 team you will work on a shift rotation. Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer\xe2\x80\x99s needs first.
Our ideal candidate would be an experienced engineer, who is an instinctive problem solver and able to drive technical solutions. Strong communication skills will help you to diagnose the customer\xe2\x80\x99s issue and explain technical issues in a way that non-experts can understand. Efficiency is also important to succeed, as you will be managing a diverse workload.
Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you to diagnose and fix customer problems remotely. Customer service is key to success in the role \xe2\x80\x93 living our values are woven through everything we do to guarantee that our service delivery is second to none.
What you will be doing:

• Work as part of a dedicated 24/7 team solving faults for our customers and fulfilling requests.
• Provide technical support to customers via email and telephone.
• Identify recurring technical faults, root cause analysis and future fault prevention.
• Manage critical IT outages with customers to efficiently resolve the situation.

You will suit the role if you have:

• Either a strong technical background with a good understanding of MS Server, Virtualisation, Storage and Networking technologies or an understanding Cisco routers and switches (IOS / NX-OS), an understanding of IP routing protocols (OSPF/BGP), experience working with firewalls.
• Proven experience in IT with a focus on technical support.
• Excellent communication skills and the ability to build strong relationships with colleagues and customers at all levels, to diagnose issues and resolve issues.
• Ability to work well as part of a team or individually whilst building relationships with other departments.
• Willingness to make decisions, exhibit sound and accurate judgement and include the appropriate people in the decision-making process.
• Experience with Windows Server, Microsoft Exchange, Active Directory, Infrastructure Hardware and Storage, VMware, Microsoft Azure & 365 administration, and Citrix is preferred.
• Relevant certifications such as MCSE, VCP, CCNA or CCNP are an advantage.

If you are a driven individual with a passion for problem-solving and a commitment to providing exceptional technical support to our customers, we encourage you to apply for this exciting opportunity.
Our values We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Salary \xc2\xa331,250 - \xc2\xa350,000 per annum depending on experience (inclusive of a 25% shift allowance)
Benefits Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart \xe2\x80\x93 we strive to look after our people in the best way we can!

• Travel benefits including free parking, subsidized travel passes and much more!
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• New business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Location and Working Arrangements You will be based at Aspire\xe2\x80\x99s Gateshead Quayside Head Office.
Hours of Work A shift pattern (44 hours) of 4 days on and 4 days off - with shifts alternating between day shift (7 am - 7pm) and night shift (7pm - 7am).
Equality, Inclusion and Diversity at Aspire Aspire is an equal opportunity employer committed to creating a culture that respects and values each other\xe2\x80\x99s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone\xe2\x80\x99s calendars.

• Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you\xe2\x80\x99re looking for in your next role.
• Successful candidates will be invited to an interview with the Hiring Manager.
• If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

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