Job Description

Responsibilities: \xe2\x96\xaa Providing friendly, high-quality customer service with 1st Line (\xe2\x80\x9chave you tried turning it off and on again\xe2\x80\x9d) support via telephone, email and remote support \xe2\x96\xaa Working closely with the rest of the internal support team to resolve problems and queries \xe2\x96\xaa Working with a ticket system, ensuring that the detail for requests or issues are logged correctly and accurately \xe2\x96\xaa Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries \xe2\x96\xaa Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground up to completion \xe2\x96\xaa Providing \xe2\x80\x9cHow To\xe2\x80\x9d guidance to end users \xe2\x96\xaa The creation, maintenance and publishing of support documentation in order to assist colleagues in the quick resolution of incidents and to enable users to become more self-sufficient Requirements: . 1st Line IT Support roles . Microsoft Azure, Microsoft Intune/Endpoint Enrolment. Knowledge of Power Automate and PowerShell scripting are a plus . Familiarity with Windows Server technologies such as Active Directory, DHCP and DNS.
Bare metal recovery and backup . Procedures for servers and workstations . Working with Microsoft Windows 10 as well as a knowledge and understanding of earlier versions . Antivirus concepts and remote management tools . Networking knowledge including: wireless, VoIP, structured cabling, routing concepts, VPN and managed networks We don\xe2\x80\x99t expect you to know all of the above, but someone with a keen willingness to learn who isn\xe2\x80\x99t afraid to communicate will fit in with us. In return we offer an opportunity to join a proactive and thriving business with excellent opportunities to develop your skills and expertise.

• We also offer free eye tests
• Every 2 years an additional days annual leave

Subject to Basic DBS checks and professional references Interested? Apply now, email yourfuture@techys2u.co.ukwith reference 1LITST202309 Job Type: Full-time Salary: \xc2\xa319,000.00-\xc2\xa324,000.00 per year Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Transport links

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Stourbridge: reliably commute or plan to relocate before starting work (required)

Work Location: In person Reference ID: 1LITST202309