Job Description

High Wycombe HP14, UK

Competitive, DOE

Permanent

Customer Service, Engineering, IT and Telecoms

19/07/2023

Dekra Automotive are now recruiting for a 1st Line IT Support Apprentice!

1st Line IT Support Apprentice

Location: Hybrid role with the requirement to travel to DEKRA offices in Stokenchurch and Southampton
Salary: Competitive, DOE
Contract: Full time, Permanent
Benefits: 25 days annual leave, buy and sell holiday scheme, employee referral scheme, private health insurance, pension contribution, free parking, contribution towards eye test, electric vehicle salary sacrifice scheme, employee assistant programme, cycle to work scheme.

We are DEKRA Automotive, we have a unique and challenging opportunity for a 1st Line IT Support Apprentice to join our global business employing over 44,000 employees in more than 50 countries on all five continents!

In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.

We are now recruiting for an 1st Line IT Support Apprentice who will work in a lean UK Team which are integrated into our larger Global IT Team.

You will help to configure and develop our client facing web software and mobile platforms will be your bread and butter, you will contribute towards system enhancements and participate in the development process.

There will also be an opportunity to input into the technologies and methods used to programme the systems.

In addition to this as our 1st Line IT Support Apprentice you will be responsible for:

• Maintain, configure and improve our software
• Recommend improvements to existing software programs as necessary
• During the software development lifecycle participate in the testing phase to ensure that they are delivered in line with the specification / business needs.
• Participate in the development process as we upgrade component versions.
• Participate in the development and implementation of software programs as required.
• Provide platform & application support across all DEKRA web software applications and mobile apps
• Author and format technical documentation appropriate for the intended audience
• To meet all learning commitments of the apprenticeship as directed by your line manager, mentor and or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams.

In order to be successful in this role you must have:

• GCSE\xe2\x80\x99s in Math\xe2\x80\x99s, English, ICT; grades C/4 or higher, or functional skills level 2 or higher
• Some knowledge of relational databases/architecture/design
• Some knowledge of MS SQL Database and related tools including queries
• Flexible and willing to accept a change in priorities as necessary
• Demonstrated understanding of projects from the perspective of both client and business
• Positive inclination to troubleshooting, analytical and reporting skills
• Interest in cyber and info security

This is a fantastic opportunity for someone who displays ambition and drive who wants to build on their career and progress within a global, market leading organization.

If you feel you have the necessary skills and experience to be successful in this role click on \xe2\x80\x98APPLY\xe2\x80\x99 today, forwarding an up to date copy of your CV for consideration in the first instance.

No agencies please.

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