Key Responsibilities: Customer Service Quality Management: 1. Monitor daily task completion to ensure efficient operations. 2. Improve response times and streamline issue escalation processes. 3. Conduct customer satisfaction surveys, analyze feedback, and resolve customer complaints. Approval and Process Design: 1.…
Key Responsibilities: Customer Service Quality Management: 1. Monitor daily task completion to ensure efficient operations. 2. Improve response times and streamline issue escalation processes. 3. Conduct customer satisfaction surveys, analyze feedback, and resolve customer complaints. Approval and Process Design: 1.…